bulan33 is committed to protecting the privacy and personal data of all users who interact with our platform. This Privacy Policy explains in clear, formal terms how we collect, use, store, share, and protect your personal information, and what rights you hold over that data. Please read this document carefully before using our services.
bulan33 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely for the operational and compliance purposes described in this Policy.
All personal and financial data transmitted through bulan33 is protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks including Maybank and CIMB. Your data is encrypted at rest and in transit.
You have the right to access, correct, or request deletion of your personal data at any time. We provide clear procedures for exercising these rights through our support channels, and we respond to all data requests promptly.
Data collected by bulan33 is used only for the specific purposes stated in this Policy. We do not process your data in ways that are incompatible with the original purpose for which it was collected.
We maintain complete transparency about what data we collect, why we collect it, how long we retain it, and with whom we share it. There are no hidden data practices at bulan33.
When material changes are made to this Privacy Policy, bulan33 will notify registered users through the Platform or by email where practicable, giving you the opportunity to review updates before they take effect.
This Privacy Policy ("Policy") is issued by the operator of the bulan33 online gaming platform ("bulan33", "Company", "We", "Us", "Our"), accessible at https://bulan33.cam. It sets out the basis on which any personal data We collect from users ("You", "User", "Player"), or that You provide to Us, will be processed in connection with Your use of the bulan33 Platform and related services.
bulan33 operates under an international gaming licence and processes personal data in accordance with applicable data protection principles, including principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.
This Policy applies to all users of the bulan33 Platform, including registered account holders, visitors browsing the website, and individuals who contact our support team. By accessing the Platform or creating an Account, You acknowledge that You have read and understood this Policy.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which form part of the contractual relationship between You and bulan33.
For the purposes of this Privacy Policy, the following terms shall have the meanings assigned below:
bulan33 collects the following categories of personal data in connection with your use of the Platform:
bulan33 does not collect special categories of sensitive personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs) except where voluntarily disclosed by users in the context of responsible gambling self-assessments.
bulan33 collects personal data through the following means:
| Collection Method | Description |
|---|---|
| Direct Provision | Data you actively provide during account registration, KYC submission, deposit/withdrawal requests, support interactions, or promotional enrolment. |
| Automated Collection | Technical data collected automatically via cookies, server logs, and analytics tools as you navigate and interact with the Platform. |
| Third-Party Sources | Identity verification data returned by KYC service providers; fraud screening signals from payment processors; geolocation data from IP resolution services. |
| Payment Processors | Transaction confirmation data from Malaysian payment channels including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong Connect. |
bulan33 processes your personal data for the following specific, documented purposes:
To create and maintain your Account, process your deposits and withdrawals via Malaysian payment channels, verify your identity, and deliver the gaming and betting services you have requested.
To fulfil our obligations under our international gaming licence, including age verification (21+ requirement), identity verification, anti-money laundering (AML) screening, and responsible gambling compliance. KYC data is retained for the minimum period required by applicable regulations.
To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other security threats. This includes automated and manual screening of transaction patterns, login behaviour, and device fingerprints.
To respond to your enquiries, resolve complaints, and deliver support services via live chat, WhatsApp, WeChat, and email. Support interactions are recorded for quality assurance and training purposes.
Where you have provided consent, to send you information about promotions, bonuses, new games, sports betting events (including Liga Super Malaysia, EPL, and UFC), and VIP programme updates. You may withdraw consent at any time by contacting our support team.
To analyse aggregate usage patterns, identify technical issues, improve Platform performance, and enhance the user experience for Malaysian players across devices and connection types.
bulan33 processes your personal data on one or more of the following legal bases:
bulan33 does not sell, rent, or trade your personal data with third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of third parties solely for the purposes described in this Policy:
Third-party entities engaged by bulan33 to provide specific operational services, including: payment processors (FPX, DuitNow, e-wallet providers), KYC and identity verification service providers, fraud prevention and AML screening providers, cloud hosting and data storage providers, customer support platform operators, and email and communication service providers. All service providers are bound by data processing agreements requiring them to process your data only on bulan33's instructions and to maintain appropriate security standards.
bulan33 may disclose personal data to regulators, licensing authorities, law enforcement agencies, or courts where required to do so by law, court order, or regulatory obligation, or where disclosure is necessary to protect the rights, safety, or property of bulan33, its users, or the public.
In the event of a merger, acquisition, restructuring, or sale of all or part of bulan33's business, personal data held about users may be transferred to the acquiring entity as part of the transaction, subject to the same protections afforded by this Policy.
We do not share your personal data with advertisers, data brokers, or any entity that would use it for purposes beyond those described in this Policy. Our data sharing is limited to what is strictly necessary for operating the Platform and meeting our legal obligations.
As an internationally licensed gaming platform serving Malaysian players, bulan33 may transfer your personal data to servers, service providers, or affiliated entities located outside of Malaysia. Such transfers may include countries that have different data protection standards from those applicable in Malaysia.
Where personal data is transferred internationally, bulan33 ensures that appropriate safeguards are in place to protect the data, which may include: contractual data protection clauses with recipients, engagement of service providers operating within jurisdictions recognised as providing adequate data protection, or implementation of other transfer mechanisms consistent with applicable international data protection standards.
By using the Platform and providing your personal data, you acknowledge that your data may be processed in countries outside Malaysia as described in this section.
bulan33 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law or our licensing obligations. Our general retention principles are as follows:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + minimum 5 years following account closure |
| KYC and identity verification documents | Minimum 5 years from verification date, as required by AML regulations |
| Financial and transaction records | Minimum 5 years from transaction date |
| Support communications | 2 years from the date of last interaction |
| Marketing preferences and consent records | Until consent is withdrawn or 3 years of inactivity |
| Technical and usage logs | Up to 12 months from collection |
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures. Aggregate anonymised data may be retained for statistical and analytical purposes indefinitely, as it no longer constitutes personal data.
Subject to applicable law and verification of your identity, you have the following rights in relation to the personal data that bulan33 holds about you. To exercise any of these rights, please contact our support team at [email protected] or via live chat.
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed. We will respond to access requests within a reasonable period.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update certain Account details directly through your Account settings.
In certain circumstances, you may request that we delete your personal data. This right is subject to our legal retention obligations — for instance, KYC and transaction data must be retained for a minimum statutory period and cannot be erased on request during that period.
You may request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
You have the right to object to processing based on legitimate interests, including profiling. You may also object to processing for direct marketing purposes at any time, and we will cease such processing immediately upon receipt of a valid objection.
Where processing is based on your consent, you have the right to withdraw that consent at any time without prejudice to the lawfulness of processing carried out prior to withdrawal. Contact our support team to withdraw marketing consent.
bulan33 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse aggregate usage patterns. Cookies do not contain information that directly identifies you by name, but may be associated with your Account or device identifier.
You may configure your browser to refuse all or some cookies, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will affect the functionality of the Platform and may prevent you from accessing certain features. Instructions for managing cookies are available in your browser's help documentation.
bulan33 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process, and accounts confirmed to be held by individuals under the minimum age will be immediately terminated and associated funds handled in accordance with our Terms & Conditions.
If you believe that a minor has registered on the bulan33 Platform, or if you are a parent or guardian who has concerns about underage access, please contact our support team immediately at [email protected]. We will investigate and take appropriate action promptly.
We strongly encourage parents and guardians to use parental control software and internet filtering tools to prevent minors from accessing online gaming platforms. bulan33 does not accept responsibility for underage access that results from the failure of parental supervision measures.
bulan33 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include but are not limited to:
While bulan33 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security. You are advised to use strong, unique passwords for your Account and to contact us immediately if you suspect unauthorised access to your Account.
The bulan33 Platform integrates with third-party payment providers including Malaysian payment channels such as FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and major local banks. When you initiate a payment transaction, you will interact with the relevant third-party payment provider's interface, which is governed by that provider's own privacy policy and terms of service.
bulan33 is not responsible for the privacy practices, security standards, or data processing activities of third-party payment providers or any other external services. We encourage you to review the privacy policies of any third-party service with which you interact in connection with your use of bulan33.
bulan33 reserves the right to update or amend this Privacy Policy at any time. Changes may reflect updates to our data processing practices, new regulatory requirements, changes to the services we offer, or improvements to how we explain our practices.
When material changes are made to this Policy, we will notify registered users through the Platform and by email where practicable prior to the changes taking effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.
If you wish to exercise any of your data rights, have questions about how bulan33 processes your personal data, wish to report a privacy concern, or seek clarification on any aspect of this Privacy Policy, please contact us through any of the following channels:
For identity verification purposes, we may request confirmation of your identity before processing a data rights request. We aim to respond to all data enquiries within thirty (30) days of receipt.
Our support team is available 24/7 in English, Bahasa Melayu, and Chinese to address any privacy concerns or data rights enquiries. You can also visit our FAQ for answers to common questions.
bulan33 is for players aged 21 and above only. Play responsibly.